Accounts Payable Assistant

The Accounts Payable Assistant is a key member of the Financial Operations team at Secret Escapes. This broad and varied role will play a key part managing supplier payments and queries and be part of a team of diverse and friendly faces , all passionate about creating a high quality finance team at Secret Escapes. This is a Fixed Term Contract until the end of March 2026.

About Secret Escapes 

Secret Escapes is one of the world’s leading members-only, online travel deals companies, offering inspiring travel experiences and hand-picked offers to over 60 million members worldwide. Operating in 10 countries across Europe, Secret Escapes continues to grow and establish itself as a world-class business, dedicated to giving our members the best range and value in luxury travel deals at low prices.

We operate a hybrid working model where colleagues come into the office 2-3 days a week. We also offer flexible working with core hours between 10 am to 4 pm, and you have the freedom to schedule the remaining hours to suit your routine. As an inspiring travel brand, we also provide a “Work From Anywhere” scheme giving you the opportunity to work from anywhere in the world. This benefit is designed both to feed our travel passion and support parents and carers, especially during school holidays.

We’re a diverse and inclusive bunch of individuals from different backgrounds and with varied interests, but the one thing we all have in common is that we’re good people (even if we do say so ourselves!). 

The role and things you’ll be working on:

• Resolving suppliers’ queries from our Zendesk email management platform.

• Investigating and resolving card payment, account, and general supplier questions.

• Assign and escalate tickets to respective teams.

• Work with our Customer Service and Sales teams to resolve open tickets.

• Keeping our internal trackers accurate and updated.

• Performing general administrative tasks and taking full ownership of assigned

• responsibilities.

You will bring:

• Previous experience in a similar role, ideally within the travel industry.

• Basic understanding of accounts payable principles

• Knowledge of Virtual Card Payments would be beneficial

• NetSuite and/or Zendesk knowledge would be beneficial

• High degree of accuracy and attention to detail

• Experience in a similar position and in a dynamic multi-national environment 

And you are…

• Able to prioritize and multi-task in a fast-paced environment

• Meticulous, organised and task-orientated

• Committed to providing the best service to our suppliers and partners

• An excellent communicator

• Enthusiastic and driven

• Willing to adapt and pick up new techniques

We are an equal opportunity employer

Diversity and inclusion are important to us at Secret Escapes and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.