Junior Travel Administration Executive

We’re looking for a highly motivated Junior Travel Administration Executive  to join our team in Warsaw. 

About us

Secret Escapes is one of the world’s leading members-only, online travel deals companies, offering inspiring travel experiences and hand-picked offers to over 60 million members worldwide. Operating in 10 countries across Europe, Secret Escapes continues to grow and establish itself as a world-class business, dedicated to giving our members the best range and value in luxury travel deals at low prices. Since 2014 we shape a group together with Travelist.pl– Poland’s largest portal combining the functions of a booking service and an inspiring travel magazine. 

We operate a hybrid working model where colleagues come into the office 2-3 days a week. We also offer flexible working with core hours between 10 am to 4 pm, and you have the freedom to schedule the remaining hours to suit your routine. As an inspiring travel brand, we also provide a “Work From Anywhere” scheme giving you the opportunity to work from anywhere in the world. This benefit is designed both to feed our travel passion and support parents and carers, especially during school holidays.

We’re a diverse and inclusive bunch of individuals from different backgrounds and with varied interests, but the one thing we all have in common is that we’re good people (even if we do say so ourselves!). 

The Role:

In this role, you’ll be the backbone of our travel bookings, handling all the essential administrative tasks that make our customers’ holidays a reality. This is a great opportunity to start or grow your career in the travel industry, focusing on the core logistical and technical aspects of booking and managing package holidays.

Things you will be working on:

• Accurately book and confirm flight, accommodation, and other travel arrangements using Global Distribution System (GDS), as well as our internal booking systems and various supplier tools.

• Proactively monitor and rearrange bookings due to supplier changes and communicate effectively with customers via phone and email to ensure a smooth and seamless travel experience.

• Finalise and distribute travel documents, tickets, and itineraries with precision and efficiency.

• Take ownership of problems and ensure they are resolved, escalating issues when necessary.

• Ensure that reservations bookings are entered correctly based on the booking placed.

• Monitor and manage outstanding payments from customers who have paid deposits, and take the necessary administrative steps to finalize their bookings.

• Provide support during operational disruptions, like those caused by airport strikes, severe weather, or other major incidents.

• Maintain a high standard of service when communicating with customers via phone and email regarding any of the responsibilities listed above.

You will bring:

• Excellent written and verbal communication skills, with the ability to convey information clearly and persuasively.

• Amadeus / flight booking handling experience is a pre 

• Knowledge of overseas geographical regions.

• Ideally previous experience within a Tour Operator or Travel company

• Excellent written and spoken English

And you are:

• A team player, with a can-do attitude and excellent attention to detail

• Self-motivated and able to work independently

• Calm under pressure and able to use initiative

• Positive and empathetic

• Able to influence, inspire and lead to achieve objectives

We are an equal opportunity employer

Diversity and inclusion are important to us at Secret Escapes and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law

We love building diverse teams and welcome applications from talent across the globe. However, for this specific position, we are unable to sponsor work permits in Poland. We strongly encourage you to apply if:

• You already hold the legal right to work in Poland.

• You are eligible to secure your own independent right to work (e.g. through a non employer sponsored visa or residence title)

If you need to explore independent visa routes, we recommend checking the official website of the Polish Office for Foreigners or your local Polish Consulate for the most accurate, up to date information.