Sales Administration Team Leader (Travel Deals)

Working within the Secret Escapes Administration team this is a fantastic opportunity to be part of a successful growing business in a fast paced and varied position. Your primary role will be to assist with the smooth running of the Sales Administration Team.

About Secret Escapes 

Secret Escapes is one of the world’s leading members-only, online travel deals companies, offering inspiring travel experiences and hand-picked offers to over 60 million members worldwide. Operating in 10 countries across Europe, Secret Escapes continues to grow and establish itself as a world-class business, dedicated to giving our members the best range and value in luxury travel deals at low prices.

Secret Escapes operates a hybrid working policy and we are all in the office 2-3 days a week. This role will be based in our Travelist office in Poland.

In keeping with being an inspirational travel brand, we also have a ‘Work from Anywhere’ policy, so you can work from anywhere in the world for up to 4 weeks each year!

We’re a diverse and inclusive bunch of individuals from different backgrounds and with varied interests, but the one thing we all have in common is that we’re good people (even if we do say so ourselves!).

Problems we are trying to solve

How do we develop a best-in-class global hotel production function that’s able to adapt to the ever-evolving requirements of the travel industry while remaining efficient, consistent and accurate?

Things you’ll be working on

• Day-to-day management, development and support of a team 5 to 7 Sales Administrators

• Full ownership of your Hotel Production team’s output. Tracking of and following up on OKRs and SLAs focussed on accuracy and efficiency

• Leading by example. Setting a gold standard for achievement.

• Being the escalation point for any production issues – working closely with other teams in the business such as Customer Services, Tech, Sales, Finance, Destination management.

• Working with our Sales Team to ensure our deals and offers are loaded correctly

• Constant best-practice review of operational processes 

• Working with other Team Leads and Operations Managers as part of the Global Operations Management Team to improve the Secret Escapes supply chain

• Involvement in QA at Secret Escapes to ensure our content is always accurate

• Being able to run projects from start to end, understanding implications, rolling out, reviewing feedback and working closely with relevant stakeholders

• Ability to take decisions, support arguments with data and handle complex discussions 

What you will bring:

• Previous team leadership experience

• Ability to work autonomously and to take initiatives, but also to work as part of a team

• Problem solving skills

• Proficient in Excel, and comfortable building reports and drawing actionable insight from data

• Excellent communication skills, with the ability to communicate clearly, effectively and appropriately with colleagues at all levels

• Fluency in English

And you are…

• A team player who can manage and support other team members in a proactive manner

• Someone who thrives under pressure and enjoys getting stuck-in to solve problems

• Adaptable in a fast moving travel landscape

• Meticulous when it comes to attention to detail

• Constantly curious, able and willing to pass on knowledge

We are an equal opportunity employer:

Diversity and inclusion are important to us at Secret Escapes and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law

We love building diverse teams and welcome applications from talent across the globe. However, for this specific position, we are unable to sponsor work permits in Poland. We strongly encourage you to apply if:

• You already hold the legal right to work in Poland.

• You are eligible to secure your own independent right to work (e.g. through a non employer sponsored visa or residence title)

If you need to explore independent visa routes, we recommend checking the official website of the Polish Office for Foreigners or your local Polish Consulate for the most accurate, up to date information.