Admin Assistant (Travel Deals)

As an Admin Assistant (Travel Deals) you will be part of our Operations team who are crucial to our business. You will be responsible for ensuring that our offers’ availability levels are maintained at all times and you will be ensuring that our offers are price checked regularly. Additionally you will be supporting the Sales Production Team with any administrative tasks or projects. 

About Secret Escapes 

Secret Escapes is one of the world’s leading members-only, online travel deals companies, offering inspiring travel experiences and hand-picked offers to over 60 million members worldwide. Operating in 10 countries across Europe, Secret Escapes continues to grow and establish itself as a world-class business, dedicated to giving our members the best range and value in luxury travel deals at low prices.

Secret Escapes operates a hybrid working policy and we are all in the office 3 days a week. This role will be based in our Travelist office in Poland (Warsaw) and working hours are covered in shifts from Monday to Sunday between 8am-7:00pm. When covering weekend hours, time off is given during the week.

In keeping with being an inspirational travel brand, we also have a ‘Work from Anywhere’ policy, so you can work from anywhere in the world for up to a month each year!

We’re a diverse and inclusive bunch of individuals from different backgrounds and with varied interests, but the one thing we all have in common is that we’re good people (even if we do say so ourselves!).

Your responsibilities will include:

• Responsible for maintaining the ‘stopsales’ inbox and resolving all cases within agreed SLAs.

• Reviewing and price checking against competitors

• Maintaining all live deals to a high standard by completing live maintenance requests

• Processing ad-hoc requests from stakeholders

• Helping and supporting with admin tasks or projects 

What we are looking for

• Fluency in English

• Previous experience in an administrative role

• Demonstrable attention to detail, taking total ownership for accuracy of output

• Ability to work to tight deadlines and prioritise work effectively

• Demonstrate willingness to learn, develop your skills and go the extra mile

And you are

• Willing to work shifts, weekends and some Bank Holidays

• Effective communicator, able to build professional relationships quickly

• Organised and able to juggle multiple tasks

• Find satisfaction in well organised and smooth run workflow

• Self-motivated, enthusiastic and willing to adapt in a fast-paced environment

• A real team player with a proactive and positive attitude

We are an equal opportunity employer:

Diversity and inclusion are important to us at Secret Escapes and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.
We love building diverse teams and welcome applications from talent across the globe. However, for this specific position, we are unable to sponsor work permits in Poland. We strongly encourage you to apply if:

• You already hold the legal right to work in Poland.

• You are eligible to secure your own independent right to work (e.g. through a non employer sponsored visa or residence title).

If you need to explore independent visa routes, we recommend checking the official website of the Polish Office for Foreigners or your local Polish Consulate for the most accurate, up to date information.