Connected Supply Operations Specialist

We are looking for a Connected Supply Operations Specialist to support the day-to-day operations of Secret Escapes’ connected and third-party accommodation supply. As part of our continued growth, we are expanding our accommodation offering through third-party supply sources such as bed banks, wholesalers, DMCs, and channel managers. This complements our directly contracted supply, managed via APIs, channel managers, and our Extranet.

About Secret Escapes

Secret Escapes is one of the world’s leading members-only, online travel deals companies, offering inspiring travel experiences and hand-picked offers to over 60 million members worldwide. Operating in 10 countries across Europe, Secret Escapes continues to grow and establish itself as a world-class business, dedicated to giving our members the best range and value in luxury travel deals at low prices.

Secret Escapes operates a hybrid working policy and we are all in the office 3 days a week. This role will be based in our office in Poland which we share with our Travelist Team. We offer flexible working with core hours between 10 am to 4 pm, and you have the freedom to schedule the remaining hours to suit your routine.

In keeping with being an inspirational travel brand, we also have a ‘Work from Anywhere’ policy, so you can work from anywhere in the world for up to 4 weeks each year! This benefit is designed both to feed our travel passion and support parents and carers, especially during school holidays.

We’re a diverse and inclusive bunch of individuals from different backgrounds and with varied interests, but the one thing we all have in common is that we’re good people (even if we do say so ourselves!).

The Role and what you’ll do

This is a hands-on, operational role focused on operational stability through system configuration, portfolio maintenance, troubleshooting, booking support and supplier relationships. You will work closely with suppliers, internal teams, and technology platforms to ensure supply accuracy, booking reliability, and smooth ongoing operations.

This role is ideal for someone with solid experience in travel operations, OTA supply, or accommodation distribution who wants to deepen their expertise in connectivity and supplier operations.

Day-to-Day Supply Operations

• Support daily operations of connected and third-party supply, ensuring availability, pricing, and content accuracy.

• Primary owner of Secret Escapes partner portal, providing expertise to users (internal and external) and ensure its optimal adoption and usage

• Monitor bookings and proactively identify and resolve booking failures or discrepancies.

• Investigate issues across the booking flow using supplier tools & system logs.

• Escalate technical or commercial issues where needed and track resolution through to completion.

Booking Failure & Issue Troubleshooting

• Act as a key point of contact for booking-related issues involving connected and third-party suppliers.

• Troubleshoot failed, pending, or incorrect bookings in collaboration with suppliers, Customer Support, and internal teams.

• Document recurring issues and support improvements to processes and system logic.

Portfolio Mapping & Supply Maintenance

• Maintain and regularly update portfolio mapping across third-party supply and connected supply sources.

• Support hotel and room mapping, rate plan checks, and content alignment between systems.
  Assist with property relocations, closures, and portfolio clean-up activities to ensure data accuracy.

Systems & Tools

• Use supplier backoffice & booking management systems (i.e. the Expedia Voyage) to manage bookings, troubleshoot issues, and support operational workflows.

• Support updates and checks across connected supply platforms and internal tools.

Supplier & Internal Collaboration

• Work closely with bed banks, channel managers, and connected supply partners on operational matters.

• Support supplier onboarding tasks, setup checks, and ongoing operational communication.

• Collaborate with Commercial, Product, Engineering, QA, and Customer Support teams to ensure smooth operations.

Your will bring:

• Solid experience in travel operations, accommodation distribution, OTA supply, or a similar role.

• Hands-on experience with booking operations and troubleshooting, ideally across connected or third-party supply.

• Experience using i.e. Expedia Voyage backoffice (strongly preferred).

• Basic understanding of hotel connectivity concepts such as channel managers, mapping, APIs, and inventory updates.

And you are…

• Comfortable working with operational systems, data checks, and detailed workflows.

• Highly detail-oriented with a structured approach to problem-solving.

• Strong communicator, confident working with internal teams and external suppliers.

• Proactive, organised, and eager to learn in a fast-paced environment.

We are an equal opportunity employer:

Diversity and inclusion are important to us at Secret Escapes and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.

We love building diverse teams and welcome applications from talent across the globe. However, for this specific position, we are unable to sponsor work permits in Poland. We strongly encourage you to apply if:

• You already hold the legal right to work in Poland.

• You are eligible to secure your own independent right to work (e.g. through a non employer sponsored visa or residence title)

If you need to explore independent visa routes, we recommend checking the official website of the Polish Office for Foreigners or your local Polish Consulate for the most accurate, up to date information.