CRM Developer

We are looking for a passionate and creative E-mail Developer to join our CRM Team.

Are you a self-starter who loves detail and enjoys a fast pace of working?

Do you enjoy mixing with other areas of the business and being able to quality control your own work is key? If yes, this job might be for you!

Secret Escapes is one of the world’s leading members-only, online travel deals companies, offering inspiring travel experiences and hand-picked offers to over 60 million members worldwide. Operating in 10 countries across Europe, Secret Escapes continues to grow and establish itself as a world-class business, dedicated to giving our members the best range and value in luxury travel deals at low prices.

Secret Escapes operates a hybrid working policy and we are all in the office 3 days a week. This role will be based in our Travelist office in Poland. We offer flexible working with core hours between 10 am to 4 pm, and you have the freedom to schedule the remaining hours to suit your routine. 

In keeping with being an inspirational travel brand, we also have a ‘Work from Anywhere’ policy, so you can work from anywhere in the world for up to 4 weeks each year! This benefit is designed both to feed our travel passion and support parents and carers, especially during school holidays.

We’re a diverse and inclusive bunch of individuals from different backgrounds and with varied interests, but the one thing we all have in common is that we’re good people (even if we do say so ourselves!).

The Role:

Whilst different CRM team members are focused on individual territories and activities, we all come together as a CRM team to work on shared strategic projects. This collaboration is critical to our culture, shared progress and excellent team spirit. This position will be responsible for the build and management of Secret Escapes email marketing templates, maintenance and adding to the expanding library of email automations. Ensuring templates are built to spec, on time, and best practice across new builds and automated templates. The ideal candidate is someone who has previously had some experience with using user data to make dynamic templates that use logic to change and pull in information. We’re friendly, enthusiastic, and most importantly, we work hard. We’re not afraid to get our hands dirty and we’re all madly passionate about our brand.

What you’ll be doing:

• Leading day to day coordination of HTML email from building briefs through to creative liaison and final sign off

• Work closely with design and crm teams to continuously develop our templates and visuals to ensure our emails stand out and maximise engagement

• Testing, proofing, and signing off of emails for all templates ensuring that links, content, and language is correct and on brand

• Ensuring that best practice email design is always used to ensure maximum optimisation and deliverability

• Maintaining and development of integrations and architecture of the Email platform, ensuring technical modifications are made to ensure the platform is efficient and improving. Pushing boundaries, tackling new and emerging email trends

• Being a member of the CRM team attending team meetings, and ensuring that the process flow from idea to delivery is smooth

• Identify, share, and drive best practice and learning’s (including to international territories), become the centre of expertise for the email function

• Creating and maintain dynamic content that will populate the emails, push and in-app messages with personalised information

• Providing technical support to other members of the wider team.

Your will bring:

• Previous experience working in email development/production within a large scale CRM/marketing function

• Experience in building scalable, personalised marketing automations

• Strong knowledge of HTML and CSS is required

• Experience with creating data driven messages using dynamic personalisation coding languages (i.e. AMPScript, Liquid, Handlebars.js)

• Excellent command of architecture for responsive email as well as understanding of email best practice and accessibility

• Strong understanding of email development best practices, email client limitations and their workarounds, and experience developing for dark model

You are:

• A problem solver, you love logic and thinking about the best solution to a problem

• Excellent organizational skills with a proven ability to deliver high-quality work in a fast-paced environment.

• Results driven and open minded with a positive attitude

• A creative collaborator, who enjoys being part of a great team and the success that brings

• A self-starter who is keen to try new ideas and processes and enjoys taking personal responsibility

• Unafraid to challenge popular thinking when it’s for the good of the team or customer

We are an equal opportunity employer:

Diversity and inclusion are important to us at Secret Escapes and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.

We love building diverse teams and welcome applications from talent across the globe. However, for this specific position, we are unable to sponsor work permits in Poland. We strongly encourage you to apply if:

• You already hold the legal right to work in Poland.

• You are eligible to secure your own independent right to work (e.g. through a non employer sponsored visa or residence title)

If you need to explore independent visa routes, we recommend checking the official website of the Polish Office for Foreigners or your local Polish Consulate for the most accurate, up to date information.