Key Account Manager

The Key Account Manager position is a commercial role responsible for developing, maintaining, and expanding high-value, long-term partnerships with Secret Escapes’ most significant hotel chains and key account partners. This role is crucial for securing inventory and driving substantial revenue growth through strategic partnership management. The focus of this role is the DACH market, so fluency in the German language is a must. 

About Secret Escapes 

Secret Escapes is one of the world’s leading members-only, online travel deals companies, offering inspiring travel experiences and hand-picked offers to over 60 million members worldwide. Operating in 10 countries across Europe, Secret Escapes continues to grow and establish itself as a world-class business, dedicated to giving our members the best range and value in luxury travel deals at low prices.

We operate a hybrid working model where colleagues come into the office 2-3 days a week. We also offer flexible working with core hours between 10 am to 4 pm, and you have the freedom to schedule the remaining hours to suit your routine. As an inspiring travel brand, we also provide a “Work From Anywhere” scheme giving you the opportunity to work from anywhere in the world. This benefit is designed both to feed our travel passion and support parents and carers, especially during school holidays.

We’re a diverse and inclusive bunch of individuals from different backgrounds and with varied interests, but the one thing we all have in common is that we’re good people (even if we do say so ourselves!). 

The role and things you’ll be working on: 

• Growing existing business relationships and contracting new Key Accounts for Secret Escapes.

• Lead negotiations for regional chain contracts, ensuring Secret Escapes secures the most favourable commercial terms, allocations, and connectivity.

• Conduct regular Business Reviews (Quarterly/Annual) with partners to discuss performance, opportunities, and long-term strategic alignment.

• Being the main contact person for chains and distributing new opportunities and products to regional teams.

• Forecast revenue and supply goals for key accounts and chains, consistently working to exceed targets.

• Work with Onboarding/Connectivity teams to ensure efficient integration of new chain inventory via preferred technology solutions.

• Sharing updates with the regional teams and support on chain-related processes.

• Brand-Ambassador: representing SE on fairs, industry Meetings, etc.

• Serve as the liaison between the key partners and internal departments (e.g., Marketing, Sales Steering, Product) to ensure seamless execution of commercial strategies and campaign delivery.

What we are looking for:

• A proven Key Account Manager with a track record of years of successful hotel portfolio management and a wide network across the DACH hotel industry

• Excellent business development and negotiation skills – previous flash sale experience a bonus

• Boundless energy and commitment to your work and an entrepreneurial ‘can do’ approach to business

• Good knowledge of the DACH travel market

• Good general knowledge of the hotel market

• Ability to travel when required (hotel visits, trade fairs, team meetings…)

• Fluent English and German

• Knowledge of Microsoft Office Suite

• Knowledge of Salesforce

We are an equal opportunity employer

Diversity and inclusion are important to us at Secret Escapes and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.