Senior Portfolio Quality Manager – Maternity Cover

You will be the bridge between our Commercial/Sales teams and the end-user experience. While the sales team hunts for new supply, you ensure that supply is polished, priced right, and ready for prime time. You won’t just be ticking boxes; you’ll be using data and intuition to provide feedback loops to the business, flagging underperforming deals and highlighting examples of excellence. You will work cross-functionally to raise the bar on what “good” looks like.

About Secret Escapes

Secret Escapes is one of the world’s leading members-only, online travel deals companies, offering inspiring travel experiences and hand-picked offers to over 60 million members worldwide. Operating in 10 countries across Europe, Secret Escapes continues to grow and establish itself as a world-class business, dedicated to giving our members the best range and value in luxury travel deals at low prices.

The Role & What You’ll Do

• Performance Oversight: Develop monthly and quarterly processes for ensuring quality, focusing on NPS and low revenue performers.

• Live Site Auditing: Act as the protector of our live site, conducting daily/weekly reviews of live deals to ensure they meet our rigorous quality standards.

• Content & Narrative Integrity: Verify the right content is live for our members, ensuring deals look appealing, copy is accurate, and imagery is inspiring.

• Competitiveness Strategy: Develop pricing competitiveness checks against the market to ensure our “best price guarantee” is a reality.

• Availability Assurance: Deep-dive into calendar availability to spot gaps in inventory before they become problems, using key date reporting.

• Deal Quality Analysis: Conduct deep dives on the mechanics of our offers to ensure inclusions are clear and packages maximize member value.

• Stakeholder Action: Provide stakeholders with actionable insights on the health of deals and regions, including discounts, pricing, and top seller coverage.

The Team

The Trading team’s mission is to bring performance to the forefront for all departments. We work to optimise portfolios and campaigns to drive revenue and squeeze every penny through meticulous planning and coordination. We are a team that thrives on commercial impact and clarity.

You Will Bring

• E-commerce Experience: A solid background in online travel, retail, or a similar digital marketplace.

• Analytical Eye: Comfort with numbers and data; ability to spot anomalies in pricing or inventory instantly.

• Insight Translation: Proven ability to draw conclusions from data and translate them into actionable insights for stakeholders.

• Content Sensibility: A sharp instinct for what makes a product page convert.

• Commercial Awareness: A strong understanding of margins, pricing strategies, and deal mechanics.

• Detail Orientation: A natural focus on accuracy and the finer details.

And You Are…

• A Quality Evangelist: You take immense pride in the platform and aren’t afraid to champion high standards.

• Customer Obsessed: You always view the site through the lens of the member to ensure a premium experience.

• Proactive: You don’t wait for a complaint to fix an issue; you find it first.

• Diplomatic but Firm: You can provide constructive feedback to achieve the best result for the business.

Working Requirements

• Hybrid (3 days in the office).

• Secret Escapes offer flexible working with core hours between 10 am to 4 pm, and you have the freedom to schedule the remaining hours to suit your routine. As an inspiring travel brand, we also provide a “Work From Anywhere” scheme giving you the opportunity to work from anywhere in the world. This benefit is designed both to feed our travel passion and support parents and carers, especially during school holidays.

We are an equal opportunity employer:

Diversity and inclusion are important to us at Secret Escapes and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law. As part of our commitment to inclusion, we are proud to be a Disability Confident Employer.