Salesforce Administrator

Are you a Salesforce Admin who’s keen to work in an Agile environment and an opportunity where your contributions will enhance the experience our different teams have with Salesforce. You could be in a stakeholder meeting discussing a project about creating an enterprise architecture to allow our members to find more accurate holidays for themselves and working on a request to build flow automation. We need someone who will see this juggling act as exciting.

Who we are

Secret Escapes is the world’s leading, members-only travel and experiences company. We inspire the world to escape by bringing hand-picked offers at unbeatable prices to millions of members worldwide across our Secret Escapes, Travelist, Slevomat, TravelBird and Pigsback brands.

Since our launch in 2011 we have welcomed over 60 million members globally. We’re backed by some of the smartest and most successful investors out there, including Google Ventures, and are a resilient, forward looking scale-up with big ambitions.

We transformed our business during the pandemic, pivoting our customer and supplier value proposition and are emerging stronger, more profitable and more ambitious than ever. Come and grow with us.

The Role & what you’ll do

• As a Salesforce Administrator, you will be responsible for the design, development, testing, and deployment of configurable solutions and maintenance on our Sales and Service Cloud platform

• You will contribute to the Salesforce team, supporting Admins, Developers, a Business Analyst and internal stakeholders harnessing your admin and technical expertise, being open-minded to learn and develop new skills to help improve the system and the experience of our users

• You will take ownership and responsibility for assisting users on service desk tickets to resolve issues and requests, working on projects with the team to improve business processes

• You will maintain the integrity of the system and create quality documentation

• You will contribute actively to team discussions and be open to sharing your knowledge with the wider team

• You will be effective in communicating with Stakeholders and team members ensuring their day-to-day jobs can be done efficiently

The Team

We are a diverse tech squad from all walks of life consisting of a Salesforce Team Lead, Senior Salesforce Developer, Salesforce Developer and other Salesforce Admins overseen by our Product Owner/Head of Business Technology. Salesforce is top of the funnel of our business model and is the foundation for managing our hotel partners/suppliers and member enquiries, we are responsible to ensure that our internal teams are able to do their job effectively as well as constantly innovating and finding ways to improve their experience and efficiency.

We enjoy the flexibility of working core hours fully remote pattern, but we take opportunities to connect and collaborate to keep our energy levels high. We are open-minded, transparent and always curious to listen to new ideas, welcoming opportunities for you to share your ideas and past working experiences.

Must haves

• Evidence that you have hands-on experience designing, developing, testing and deploying solutions using clicks in Sales Cloud

• Knowledgeable in Salesforce security features and best practices, including data security, user authentication and access control

• Have strong technical troubleshooting skills and demonstrate experience managing user access and permissions within Salesforce, including creating and managing profiles, roles, and permission sets

• Experience creating and managing custom objects, fields, flows, process builders, reports and dashboards including import/export data

• Experienced in requirements gathering to understand user and business needs

• Effectively communicate with colleagues/teams that have various levels of technical awareness and your team members

And you are…

• Someone who understands the value of working collaboratively, making meaningful contributions and delivering as a team

• Open-minded, thoughtful, willing to listen, share ideas/knowledge and confident to place your opinions while respecting others

• Curious, analytical and enjoys solving problems

How the magic happens

This is a hybrid role in our modern office in Warsaw. We will provide you with a package of benefits including discounts on our products, anniversary credits, private medical care and Multisport card.

We are an equal opportunity employer:

Diversity and inclusion are important to us at Secret Escapes and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.