Commercial Insight Analyst

About Secret Escapes 

Secret Escapes is one of the world’s leading members-only, online travel deals companies, offering inspiring travel experiences and hand-picked offers to over 60 million members worldwide. Operating in 10 countries across Europe, Secret Escapes continues to grow and establish itself as a world-class business, dedicated to giving our members the best range and value in luxury travel deals at low prices.

Secret Escapes operates a hybrid working policy and we are all in the office 3 days a week. We offer flexible working with core hours between 10 am to 4 pm, and you have the freedom to schedule the remaining hours to suit your routine. 

In keeping with being an inspirational travel brand, we also have a ‘Work from Anywhere’ policy, so you can work from anywhere in the world for up to 4 weeks each year! This benefit is designed both to feed our travel passion and support parents and carers, especially during school holidays.

We’re a diverse and inclusive bunch of individuals from different backgrounds and with varied interests, but the one thing we all have in common is that we’re good people (even if we do say so ourselves!).

Elevator Pitch

One of our core values at Secret Escapes is ‘we love data’. In this role, you will be the analytical engine supporting our global trading efforts, helping to turn raw numbers into actionable insights that optimize our hotel and package supply. You will work closely with the Head of Commercial Insights and the Senior Portfolio Quality Managers to ensure our commercial decisions are backed by solid evidence. This is a fantastic opportunity for a data-driven individual to develop their technical skills while making a tangible impact on revenue.

The Role & What You’ll Do

You will support the Commercial Insights team in maintaining the high standard of analysis required to drive business value.

• Performance Reporting & Monitoring: Maintaining and updating key reports to track global KPI trends and identify performance shifts.

• Dashboard Support: Assisting in the creation and maintenance of Tableau dashboards that track supply quality and revenue opportunities.

• Tactical Analysis: Conducting data extractions and analysis to support the Sales Steering, Revenue, and Marketing teams.

• Portfolio Support: Providing the data foundations for the Senior Portfolio Quality Managers to help them identify underperforming deals or inventory gaps.

• Data Integrity: Ensuring the accuracy of the data used across the trading team, acting as a first line of defense for data quality.

• Cross-Functional Coordination: Working across departments to provide the “numbers” that inform our daily trading tactics.

You Will Bring

• Analytical Foundation: A strong comfort level with numbers and a desire to understand how data impacts the bottom line.

• Technical Proficiency: Experience using SQL for data extraction and an understanding of data visualization tools like Tableau.

• E-commerce Awareness: An interest in digital marketplaces where pricing, margins, and inventory move quickly.

• Problem-Solving Skills: The ability to look at a data set, spot an anomaly, and ask the right questions to find the cause.

• Collaborative Spirit: Experience working within a team to deliver shared goals and supporting stakeholders with clear data points.

And You Are…

• Numerate and Detail-Oriented: You have a natural eye for detail and a “can-do” attitude toward complex data tasks.

• A Clear Communicator: Able to take technical data and explain it simply to colleagues across the business.

• Curious and Proactive: You don’t just pull reports; you want to understand what the data is telling us and how we can improve.

• Organized: Capable of managing multiple tasks in a fast-paced environment while maintaining high standards of accuracy.

We are an equal opportunity employer: 

Diversity and inclusion are important to us at Secret Escapes and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law. As part of our commitment to inclusion, we are proud to be a Disability Confident Employer.