Application Support Engineer

As an Application Support Engineer you will have a lot of autonomy to help the team achieve our goals. You will be comfortable finding answers within the codebase to questions and issues raised within the company. You may already be familiar with Software Support roles, but hoping to have the chance to deliver on more structured software development goals.

About Secret Escapes

Secret Escapes is one of the world’s leading members-only, online travel deals companies, offering inspiring travel experiences and hand-picked offers to over 60 million members worldwide.

Operating in 10 countries across Europe, Secret Escapes continues to grow and establish itself as a world-class business, dedicated to giving our members the best range and value in luxury travel deals at low prices.

The Role & What You’ll Do

• Identifying and building solutions to eliminate repeat requests

• Improving existing systems and automating processes

• Working within agile frameworks to deliver software

• Responding to and prioritising internal requests raised via service management tools

• Troubleshooting technical issues across a range of in-house built applications

The Team

We employ a wide range of technologies and while experience with any of these is beneficial it is not a requirement: Python (Django), Javascript, React, Typescript, MySQL, MongoDB, Redis, Jenkins, Docker, AWS, and more. We work in an agile way following TDD principles, and deliver new code regularly throughout the day.

We are a diverse department, and teams are made up of developers spread across different locations, including the UK, Germany and Poland. We communicate with each other using a variety of tools including Slack and Google Hangouts so even though geographically dispersed our teams are able to collaborate effectively.

Continuous improvement is a key principle of the team and it’s important that everyone is always improving both technically and professionally. The business supports development through individual development plans and personal budget for training.

You Will Bring

• A fundamental understanding of an Object Oriented Programming language

• Experience of debugging and troubleshooting application code

• Familiarity with database concepts

• An aptitude and willingness to learn and assimilate new technologies within our stack

• Awareness of Cloud and Infrastructure as Code technologies (AWS, Terraform, Ansible, etc)

And You Are…

• Someone who is people focused and enjoys working collaboratively to deliver solutions

• Obsessed with providing the best user experience

• Always seeking for ways to learn and grow

• Fluent in communications with both technical and non-technical audiences

Working Requirements

• Hybrid (3 days in the office)

• Secret Escapes operates a “Work from Anywhere” policy, so you can work from anywhere in the world for up to 4 weeks each year! We also offer flexible working with core hours between 10 am to 4 pm, and you have the freedom to schedule the remaining hours to suit your routine. As an inspiring travel brand, we also provide a “Work From Anywhere” scheme giving you the opportunity to work from anywhere in the world. This benefit is designed both to feed our travel passion and support parents and carers, especially during school holidays.

We are an equal opportunity employer:

Diversity and inclusion are important to us at Secret Escapes and we encourage a culture where everyone can be themselves at work.

We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed.

All applicants will be considered for employment without regard to any characteristic protected by law.

As part of our commitment to inclusion, we are proud to be a Disability Confident Employer.